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Digital
Legal
Record

Redesigning Information Flow in the Duty Legal Service

by Ruby Quail

Project Flow

Project Summary

Project Purpose

Digital Legal Record was a project looking t how the Duty legal system managed service flow, and client data, broadly it was a digitisation project, but with aspirations of linking up with other systems

Objective

The goal was to reduce the amount of clerical work lawyers had to do, so that they could spend more time with their clients.

Approach

Developed 3 seperate interface prototypes, a backend system framework, and a service flow from a lawyer, admin staff, and client angle

Duration

Jul - Oct 2017

Links

Interactives Github, Final poster

Video

Stakeholder Map

stakeholder map

Client Interface

Interactive
click to load

Optimised for safari on ipad, works sort of on everything else but not well

Admin Interface

Interactive
click to load

Optimised for safari on ipad, works sort of on everything else but not well

Lawyer Interface

Interactive
click to load

Optimised for safari on ipad, works sort of on everything else but not well

Service Blueprint

service blueprint